Accredited workplace mediation for complex government and organisational disputes
MCom.| Accredited Mediator | TAE40122
Shelby Lee provides independent, confidential mediation for government agencies and organisations across Australia. With deep experience in workplace, WHS, commercial and industrial matters, Shelby helps to resolve conflict quickly and fairly - so leaders, HR and teams can refocus on the work that matters.
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Serving Sydney and NSW in person and online across Asia Pacific.
Who We
Work With
Shelby works with leaders, HR and legal teams who needs and independent, experienced mediator for complex workplace, commercial and organisational disputes. Most matters involve government agencies and medium to large organisations, where there are multiple stakeholders, sensitive issues and need for a clear process. ​
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Typical clients include:
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HR and People & Culture teams managing complex workplace complaints
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Senior leaders and executives dealing with conflict in their teams or between peers
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Government agencies navigating WHS, industrial or behavioural issues
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In house legal and external advisors seeking an independent workplace mediator.
Types of Matters
Mediation is most effective when issues are complex, sensitive or long running and when relationships still matter after the dispute is resolved. We commonly assist with:
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Interpersonal conflict between colleagues or leaders
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Bullying and harassment complaints
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Team dysfunction and breakdown in communication
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Disputes involving performance, behaviour or role clarity
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Conflict between leaders, stakeholders or business units
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Workplace, WHS, commercial and industrial matters where an independent process is required.
How the Mediation Process Works
1
Initial confidential discussion
An initial discussion with the referring contact, to understand the matter, key issues, organisational context and any risks. You'll receive a recommended approach and indicative timeframes.
2
Pre Mediation Meetings
Individual, confidential meetings with each participant to explain the process, hear their perspective and clarify what they hope to achieve. This helps build trust and ensures everyone is prepared for the joint sessin.
3
Mediation Session
A structured, facilitated conversation where each person is heard, issues are clarified and options are explored. The focus is on practical, realistic outcomes that all parties can live with, while maintaining a psychologically safe environment.
4
Outcome & Follow Up
Where appropriate, agreements and action items are documetned so expectations care clear. We can also recommend follow up steps to support implementatin and help the outcomes hold once the process is complete.
Shelby Lee's expertise in dispute resolution is unparalleled. Her guidance has been invaluable in resolving our workplace conflict.
S.J, NSW
I highly recommend Shelby Lee's Services. Her professionalism and dedication to finding solutions is commendable.
M. S, Sydney
Shelby Lee's approach to conversation facilitation is both compassionate and effective. I am grateful for her assistance in resolving differences.
E.B. Barton, ACT